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Non-Warranty Returns Policy

What is WPD's return policy?

We typically accept returns of most items within 90 days of original invoice and will refund the full purchase price.  However, this is dependent on the condition of the returned product.

No refunds are given on books, digital media (like DVDs) or installed electrical parts.

Can I return a product if I change my mind and it has been over 90 days?

Yes, but depending on the condition of the product and the current market value, we may not refund you the full purchase price of the product or we may only offer in-house credit.

After 90 days we may charge a restocking fee for products that are returned for non-warranty reasons. 

Items that are not in resaleable condition may incur a higher restocking fee or may not be eligible for return credit.

What is a core charge and how do I get a refund for it?

Some products have a refundable core charge associated with them.  This means that we may be able to credit you for the core if it's in rebuildable condition and you return the old used part in the box we sent you the new one in.  

CORES MUST BE RETURNED IN THE SAME BOX THAT THE NEW PRODUCT ARRIVED IN.

In most cases, these core charges are from the manufacturer (or rebuilder) and are not set by us. 

What do I need to do to prepare my return and where do I send it?

You will first need to contact our Customer Service Department and get a Return Reference Number (RRN.) They will instruct you on where and how to return the products.

What is a RRN (Return Reference Number?)

We use the RRN to help ensure that your return gets refunded to you.  We frequently have returned product arrive at our warehouse with no documentation or information as to where and who it came from.  You can simply write the RRN on the outside of the box and we will know who it came from and why it was returned.

How will you credit me back for my return?

We usually credit back using the method that the product was originally paid for.  So if you paid with a credit card, we will issue the credit to that card. You can request an alternate credit method. In some cases, we may decide to give you in-house credit toward future purchases instead of actual money.

Who pays for shipping on a return?

Typically, you do but it really depends on the reason for the return.  If we made a mistake (i.e. misboxed item, etc.) then obviously we will cover or reimburse you for the return shipping costs.  If you changed your mind or ended up not needing a part and would like to return it then you are responsible for the return shipping cost. To ensure the correct refund amount, please include or email a  receipt showing the return shipping cost

Will I be credited back the original shipping for returned products? What about return shipping?

Usually the answer is no but this really depends on the reason for the return. In warranty situations, we generally credit for shipping.  If you changed your mind and just want to return something, generally we don't.

What if the shipping company loses my returned goods?

This is completely outside of our control. We recommend you ship your returned goods via a method that includes tracking and insure the package if it is valued over $100.

How long will my refund take to process?

This depends on the nature of the return.  A simple returned product is usually credited within a week of it arriving at our warehouse.  Warranty credits can take longer depending on the situation (for example shock refunds are dependent upon the manufacturer's evaluation of the failed product.)

CHANGES TO THIS POLICY

WPD may change this Policy from time to time. The last modified date of this policy document will always be shown at the bottom of this page.

This document was last modified on 2015-12-30 20:10:08