Free shipping on orders over $149* No Sales Tax
Free shipping on orders over $149* No Sales Tax

Frequently Asked Questions

Will adding aftermarket performance products void my car's factory warranty?

U.S. Federal law sets forth requirements for warranties and contains a number of provisions to prevent vehicle manufacturers, dealers and others from unjustly denying warranty coverage. With regard to aftermarket parts, the spirit of the law is that warranty coverage cannot be denied simply because such parts are present on the vehicle, or have been used. The warranty coverage can be denied only if the aftermarket part caused the malfunction or damage for which warranty coverage is sought. Disputes in this area usually boil down to arguments over facts and technical opinions, rather than arguments over interpretations of the law.

Additional information can be found here: https://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act

Does WPD offer a Club/Forum/Military/Senior discount?

We current do not offer any special or courtesy discounts for WPD products. We do keep the prices on our maintenance and repair items very competitive.  Please contact our customer service department with any questions regarding this.

Does WPD offer volume discounts on products?

Not normally, but depending on the circumstances, it is possible. We do group buys from time to time also. Please contact Customer Service to find out.

Your website shows a part as out of stock. When will it be available?

That really depends on a variety of factors. We list a lot of products that we do not actually stock but can readily source from a variety of suppliers. We still want to offer you products that you may need, but we can't justify stocking the slow movers. 

We try not to list any items that are not readily available from one or more of our suppliers.  Typically, anything we don't currently have in stock is available to ship to you within a few days. We list lead times on every page with the product details.

If there are no pending orders for a slower moving product, we probably won't bring it in for stock. 

I don't see a part I am looking for on your website. Can you get it?

Our website may not have all of the products we sell because we have so many part numbers, but we are working to make the website as complete as possible.  Our website is far more current and complete than our catalogs and we are adding new items almost daily.

If you are seeking a product that we have not sold before or currently do not have listings for, we may be able to source it through one of our various suppliers.  We recommend you contact Customer Service for special order items.

When does my credit card get charged for an order? Can you charge me in advance?

We authorize your card for the stock we have available at the time of order entry.  Typically, back orders are not authorized until the stock becomes available. In some cases the entire order gets authorized.

Bankcard "Authorization" basically means that we place a hold on the funds but haven't actually captured (collected) them yet.   This means the money is "held" or reserved for the merchant that did the authorization.  It doesn't mean that you've actually been charged yet. See: https://en.wikipedia.org/wiki/Authorization_hold for more information about credit card processing.

Your funds are captured when we actually ship the products.  This means that when our shipping system confirms shipment, our order entry system collects funds against the prior credit card authorization. This is when you are actually charged for the products.

You may cancel your order any time before it ships and your card won't be charged.  Usually any credit card authorizations are voided at this point but depending on your credit card company, you may need to wait for the authorization to expire to have access to that "held" money.

95% of the credit card companies in the world hold card authorizations for 5-7 days.  There are a few that hold them longer.

Do you share my personal data? (email, address, phone, etc.)

We are committed to safeguarding the privacy of our customers.

We will ask you to supply various personal data when placing an order, such as name and address, credit-card information, email address and what vehicles you own.  We use this data only for the purpose of filling an order or communicating with the customer or supplier about the status of an order.  We also use email and mailing addresses for sales promotions.

We treat this customer information as private and confidential, and we will not disclose this information to other individuals or organizations unless required by law.

We will not distribute any customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.

We DO NOT sell our customer lists.

Do you keep my credit number on file? How secure is my personal data?

Our web site only stores your credit card data until the order is transferred to our in-house order processing system.  The card data is temporarily stored on the web server using double encryption in a secure database. Credit card information is purged from the web server when the order is transferred to our internal order processing system.  Our web server is PA-DSS (PCI) compliant and the server and external IP addresses are scanned daily by McAfee Secure and quarterly by Security Metrics.

Our web server is hosted in-house on separate equipment behind a separate firewalled network segment.  It is a self contained application server which does not use any external systems for data storage.  Direct access to this machine is limited to essential personnel and the machine itself is sitting in a restricted access server room. 

Our internal order processing system utilizes user security and limits what users can do on the system including access credit card numbers.    Once a customer service representative has entered your card number (when you phone in) and closed your order, the card number is no longer visible to them.  You will need to give us your card number each time you place a new order.    We do have the option to save a credit card number for future use if you request it but it is not standard procedure.  Only the last four digits of stored numbers are visible to employees. Our order processing system is certified PA-DSS compliant.

Does WPD have a store where I can buy or pick up merchandise?

Yes.  Please see our contact page.

How do I contact WPD? What are your business hours?

Please see our contact page.

Is WPD affiliated with any car manufacturers?

WPD is an independent parts supplier.  Although we do sell lots of OE products, we are not affiliated with any car manufacturers.

We have access to the same systems and warranty policies of any independent repair facility

What payment methods does WPD accept?

We accept PayPal, Visa, MasterCard, Discover and American Express bank cards.  We also accept cash & checks locally.  Wire transfers are accepted for large orders.

Our website does not allow for multiple payment methods on the same order, but our internal order entry system does.  Please call if you want to use multiple forms of payment on the same order.

Does WPD accept PayPal?

Yes we accept PayPal, but we don't prefer it.

We ship to the address you use during our checkout process and NOT to the address specified in your paypal account.

We prefer credit cards to PayPal for a variety of reasons:

  • PayPal is a pre-payment method which complicates order cancellations and refunds. Credit cards are a more automated process and require less labor to handle. If you cancel a credit card order, we can simply void an authorization or let it expire, but PayPal requires us to manually refund your money.
  • PayPal is a pre-payment method where as if you use a bank card, we only capture your funds at the time of product shipment (or pick-up.)
  • Back orders are a gray area with PayPal.  According to the Federal Trade Commission rules we are not supposed to hold a customer's money for more than 30 days.  Since PayPal is a pre-paid method (unlike a credit card) this obviously can create some complications.

Please see the Federal Trade Commission's A Business Guide to the FTC's Mail or Telephone Order Merchandise Rule: 
https://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

This document was last modified on 2017-02-09 23:53:55